Trustfile Knowledge Base

duhan

duhan — Sat, 08 Dec 2007 07:01:00 GMT

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Client: Soap client not initialized

duhan — Tue, 26 Jun 2007 09:43:00 GMT

Abstract:

Symptoms

After transmitting, your communications log says "unanticipated error: soap client not initialized."

To view the communications log, open the software and select Reports > Communications Log.

Cause

The program uses a Microsoft protocol to send transmissions. This is called the “simple object access protocol” or soap. This soap program may become damaged or altered by another program, causing an error message, such as "get access permit unsuccessful" when you transmit.

Resolution

Download and install the soap toolkit, and msxml (links to these are included below).

Transmission errors and resolutions

duhan — Tue, 26 Jun 2007 09:39:00 GMT

Abstract:

Summary

This article provides a list of possible transmission errors and links to the resolutions for each. This article is updated as more information becomes available. Please check back often.

Instructions

The following error messages will be located on your transmission (or communications) log. The following articles provide instructions for accessing the log files:

Q10084: FLFile, LAFile, SCFile, TNFile, WIFile users
Q10085: all other users

Error Messages - Internet filers

The following error messages apply to internet filers only.

Q10093: Version check failed...
Q10094: Duplicate filing / a filing already exist...
Q10095: Get access permit unsuccessful...
Q10103: Could not establish a connection with Trustfile...
Q10104: Unexpected HTTP Status code of 404...
Q10097: ActiveX component can't create object
Q10105: Connector: Connection time out. HRESULT=0x800A1527
Q10106: WSDLReader: XML Parser failed
Q10107: Library not registered
Q10098: TaxPr

Change your short date format

duhan — Fri, 15 Jun 2007 03:49:00 GMT

Abstract:

Summary

Changing your short date format can resolve some issues with the tax table in GAFile (Georgia sales tax software).

Instructions

Follow these steps to change your short date format:

Click Start > Control Panel (or Start > Settings > Control Panel).
Double click Regional and Language Options.

Click the Customize button.
Then click the Date tab.

The short date format is located in the middle of the dialog. Choose the format you need.
Click Apply and then OK.
Click OK to close the Regional and Language Options dialog.

More Information

These instructions apply to Windows XP, SP 2. Your system may be slightly different in terms of dialog titles and menu items.

Troubleshoot installation

duhan — Thu, 14 Jun 2007 09:18:00 GMT

Abstract:

Summary

If you are experiencing problems installing the software, consider the following troubleshooting tips.

Instructions

Troubleshooting tips for installation:

Does your computer meet Trustfile's system requirements? The related articles provide general requirements (they vary by product family). Refer to Trustfile's products page for application-specific requirements.
Are you logged in as an administrator? You must have administrative rights to install Trustfile software.
Are you receiving an error message? Note the error number and message. Search the knowledgebase for the error number, or browse to your product's installation articles.
Did you use the software in the past? If so, are you able to access the prior year software without issue? Were you ever able to access the current year software? When did the problem start? Did anything change on your system recently (i.e. a new computer, upgrade, etc.)?
Is the CD bad? Try the CD in another computer to verify it is a good CD. Or if you do not have another computer, try a different CD in your computer to verify that your CD drive is working. If you suspect you have a bad CD, contact Trustfile for instructions on downloading the software.
Did you download the complete setup file? If downloading the software, verify that you downloaded the complete setup file. The size of the file should be at least 20 MB. To check the size of a file, right click it and select Properties.
How complete is the installation? Checking these items will help you determine when the installation process

Data paths for Trustfile products

duhan — Wed, 13 Jun 2007 09:11:00 GMT

Abstract:

Summary

The data path is the location where your tax data is stored. This path varies by product and year.

Instructions

The following table lists the default locations for user data in each Trustfile product.

Product	Default Location of Data
CTFile 2005*	C:\Program Files\Microsoft SQL Server\MSSQL$TRUSTFILE\Data\CTFile2005.mdf and CTFile2005_log.ldf
CTFile 2006*	C:\Program Files\Microsoft SQL Server\MSSQL$TRUSTFILE\Data\CTFile2006.mdf and CTFile2006_log.ldf
CTFile 2007*	C:\Program Files\Microsoft SQL Server\MSSQL$TRUSTFILE\Data\CTFile2007.mdf and CTFile2007_log.ldf
Florida UCT 2004*	C:\Program Files\Microsoft SQL Server\MSSQL$TRUSTFILE\Data\FLUCT2004.mdf and FLUCT2004_log.ldf
Florida UCT 2005*	C:\Program Files\Microsoft SQL Server\MSSQL$TRUSTFILE\Data\FLUCT2005.mdf and FLUCT2005_log.ldf
Florida UCT 2006*	C:\Program Files\Microsoft SQL Server\MSSQL$TRUSTFILE\Data\FLUCT2006.mdf and FLUCT2006_log.ldf
Florida UCT 2007*	C:\Program Files\Microsoft SQL Server\MSSQL$TRUSTFILE\Data\FLUCT2007.mdf and FLUCT2007_log.ldf
FloridaFile 2002 and prior (Florida Software)	C:\STEF02\data (the year w Use the communications log to troubleshoot transmission (Dynace applications) duhan — Tue, 12 Jun 2007 03:41:00 GMT Abstract: Summary This topic is updated as more information is available. Please check back often. If you are transmitting via internet, the communications log records the communication between your computer and the Trustfile server. If you are transmitting via BSWA Dialup (FL, SC) or NDC (TN), this log records the communication between your computer and either BSWA or NDC. Trustfile strongly encourages all filers to transmit via internet if possible. Instructions To view the communications log, open the software and select Reports > Communications Log. Note the message and then compare it with those listed below. This log file is also located on your computer in the program's working directory, with the filename comun.log (by default C:\Program Files\Trustfile\application\comun.log). The log file may be viewed with any text editor such as Notepad. See article Q10109 for a list of transmission error messages and how to resolve them. More Information This article does not apply to all Trustfile software. Please note the product listing to the right. If your product is not listed, refer to article Q10085 instead. This article does not apply to paper solution software (i.e., GAFile or GA Property Tax). During Saxon Trustfile Convertion - On step 5 you recieve "We are unable to determine where SaxTax is installed on your system so that we can export it’s data automatically." duhan — Fri, 21 Jul 2006 07:49:00 GMT Abstract: Symptoms This message appears as soon as the “Saxon Florida Sales and Use Tax Data” is selected Solution Run the Trustfile Update To update Trustfile Software< When trying to restore a backup you receive the following "Error Restoring Backup: An Exception has occurred that has not been handled by code." duhan — Thu, 08 Jun 2006 08:38:00 GMT Abstract: Symptoms When trying to restore a backup you receive the following "Error Restoring Backup: An Exception has occurred that has not been handled by code." Cause This error can be cause by one of the following: Someone else is using the software. The backup file you are trying to restore is on a network location. Resolution Make sure all users have exited the program. Copy the backup file locally to the computer. Troubleshoot SQL and database setup issues. duhan — Thu, 08 Jun 2006 06:05:00 GMT Abstract: Summary This article explains how to troubleshoot issues with SQL and database setup. These questions and answers will be extremely helpful to Trustfile representatives when trying to resolve your issue. Instructions Answer the following questions about your setup. Do you have the prior year software installed? Does it run without issue (i.e., you can see your data, etc.)? Are you installing to a local machine, server, or workstation? What is the exact error message? Does the SQL Server Locator appear? What SQL servers are listed in the locator? Do any test successfully? More Information As always, general information about your computer is helpful too, as well as screen shots of the error. Back up / restore your data (.NET apps) duhan — Tue, 09 May 2006 03:59:00 GMT Abstract: Summary Trustfile recommends that you back up your data after each filing. If you are in a network environment, your data may be backed up periodically during server backups. Contact your network administrator for more information. This process varies by product, so note the product listing to the right to ensure you are referring to the appropriate article. Instructions Steps to back up the data Open the application and select Tools > Backup Data. Browse to a location to save the backup file. Give the backup file a name and click Save. Steps to restore the data from a backup file Open the application and select Tools > Restore Data. Browse to your backup file. Click Open. More Information Backup files always have a file extension that references the program. For example, NJFile 2005 data creates a backup file named filename.TFNJFile2005Backup. These extensions help to locate backup files later and to distinguish among the various programs. Note that when you restore your data from a backup, all current data is overwritten with the backup. For example, if you restore old data after transmitting new files, then your transmission history (since the backup was created) will be lost. Backups are often used to troubleshoot issues with your data. When sending a backup to Support, you should compress the file first if possible. You can compress files using software such as Win zip. If you are running Windows XP, simply right click the file and click "Send to > Compressed (zipped) Folder." Backups are also used when moving the software to another computer. See the related article for more information. Move the software to another computer duhan — Tue, 09 May 2006 03:13:00 GMT Abstract: Summary This article describes how to move the software and your data to another computer. This process will move the current year's data only. However, this process applies to all prior year versions of the software as well. To view your data, you must use the software from that tax year. For example, a 2003 return may only be viewed with 2003 software. For software used in 2002 or before, simply moving the program directory will move the software and data. Refer to the table below for the default locations of the program directory for each program. Instructions For network installs If you are running this software on a network, where your data is stored on a server, simply install the application to the computer of your choice using the workstation install diections. For local installs Follow these steps to move the software to another computer: Backup your data. Install the software to the new computer. Restore your data. Refer to the program help or this knowledgebase for application specific instructions for each step listed above. More Information If you need to move the software, but the program is no longer accessible from the original computer you may still move the data. After installing the software to the new computer, copy and paste the original data files over the newly created data files. Then run the program; your data should be in tact. The location of your data varies by program and year. Refer to article 10147 for a complete listing. Note: Some Trustfile software uses an SQL database. For these products, you must stop the SQL service before copying or pasting the dat

Trustfile Knowledge Base

duhan

Client: Soap client not initialized

Transmission errors and resolutions

Change your short date format

Troubleshoot installation

Data paths for Trustfile products

Use the communications log to troubleshoot transmission (Dynace applications)

During Saxon Trustfile Convertion - On step 5 you recieve "We are unable to determine where SaxTax is installed on your system so that we can export it’s data automatically."

When trying to restore a backup you receive the following "Error Restoring Backup: An Exception has occurred that has not been handled by code."

Troubleshoot SQL and database setup issues.

Back up / restore your data (.NET apps)

Move the software to another computer